BUS 86 — The Mindful Manager: Navigating Workplace Conflict and Hard Conversations
Quarter: Winter
Instructor(s): Tiffany Teng, Debbie Wolter
Date(s): Jan 30—Jan 31
Class Recording Available: No
Class Meeting Day: Saturday and Sunday
Class Meeting Time: 10:00 am—4:00 pm (PT)
Tuition: $530
Refund Deadline: Jan 23
Unit(s): 1
Status: Registration opens Nov 30, 8:30 am (PT)
Quarter: Winter
Day: Saturday and Sunday
Duration: 2 days
Time: 10:00 am—4:00 pm (PT)
Date(s): Jan 30—Jan 31
Unit(s): 1
Tuition: $530
Refund Deadline: Jan 23
Instructor(s): Tiffany Teng, Debbie Wolter
Recording Available: No
Status: Registration opens Nov 30, 8:30 am (PT)
What if you could communicate more effectively in hard conversations and resolve workplace conflict faster while strengthening relationships with colleagues? This course is for anyone who manages people, hopes to become a manager, or wants to improve conflict and communication skills. Drawing on conflict mediation, psychology, and neurobiology, you’ll learn practical tools and frameworks—such as needs identification, the Johari window model, and de-escalation techniques—to manage workplace and interpersonal conflict, both one-on-one and in groups. We’ll build a foundational understanding of conflict, examine workplace power dynamics, and explore strategies for collaborating effectively while deepening cultural awareness. You’ll learn to create psychological safety by giving each person space to be heard and to respond, and to rescope large conflicts into smaller, manageable conversations. You will leave the course equipped with practical tools to de-escalate conflict at work, navigate challenging workplace conversations, and express your needs and expectations with clarity and purpose.
TIFFANY TENG
Product and Marketing Executive
Tiffany Teng has more than 15 years of management experience in early-, mid-stage, and public companies. JPMorgan Chase acquired her first startup, and she held many senior leadership roles, including executive director at Chase and VP of global sales enablement at OakNorth. She leads B2B product marketing and go-to-market strategy at You.com, a generative AI company. She received an MSx from the Stanford Graduate School of Business and a conflict mediation certification from Santa Clara County.
DEBBIE WOLTER
Executive Coach and Career Advisor, Stanford Graduate School of Business
Debbie Wolter is a leadership and career coach who has coached leaders at companies including Google, Amazon, Meta, Tesla, and numerous startups. She specializes in executive presence, influence, and career transitions, and she helps people accelerate their job search. Previously, she led AT&T's corporate strategy group and the venture capital fund. Wolter also led teams in product management, go-to-market, and finance and launched businesses in China, India, and Japan. She has served on corporate and nonprofit boards. Textbooks for this course:
There are no required textbooks; however, some fee-based online readings may be assigned.