Courses

What if you could reframe any workplace conflict, communicate more effectively in hard conversations, and resolve arguments faster while strengthening relationships with colleagues? This course is for anyone who manages people, hopes to become a manager, or wants to improve conflict and communication skills. Drawing on conflict mediation, psychology, and neurobiology, you’ll learn practical tools and frameworks—such as needs identification, the Johari window model, and de-escalation techniques—to manage workplace and interpersonal conflict, both one-on-one and in groups. We’ll build a foundational understanding of conflict, examine workplace power dynamics, and explore strategies for collaborating effectively while deepening cultural awareness. You’ll learn to create psychological safety by giving each person space to be heard and to respond, and to rescope large conflicts into smaller, manageable conversations. You will leave the course equipped with practical tools to de-escalate conflict at work, navigate challenging workplace conversations, and express your needs and expectations with clarity and purpose.