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BUS 277 — Leading Your Company Through Its Toughest Problems

Quarter: Spring
Day(s): Mondays
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Apr 8—Jun 3
Time: 7:00—8:50 pm (PT)
Refund Deadline: Apr 10
Unit: 1
Tuition: $610
Instructor(s): Jerry Talley
Limit: 40
Class Recording Available: Yes
Status: Open
Please Note: No class on May 27
ACCESS THE SYLLABUS » (subject to change)
Live Online(About Formats)
7:00—8:50 pm (PT)
Apr 8—Jun 3
8 weeks
Refund Date
Apr 10
1 Unit
Jerry Talley
Please Note: No class on May 27
ACCESS THE SYLLABUS » (subject to change)
Most organizational problems have roots that are difficult to identify, which makes them even more challenging to solve. Perhaps a major software installation is behind schedule, and you can’t overcome the inertia. Maybe you face widespread employee resistance to a company merger or high turnover in your warehousing and finance departments. These problems needn’t be daunting if you approach them with the right tools. But which tools, and how does one use them?

This course uses a unique sixfold typology for problems to help students understand where to look, what to look for, and whom to involve as they search for viable solutions. Through lectures and interactive exercises, the course will examine how the typology can clarify wide-ranging organizational issues from structural design and change management to cultural alignment and goal conflict. Students will first learn to articulate the essential core of any problem quickly. Next, they’ll develop the ability to unravel complex organizational challenges by learning a systematic problem-solving process. Students will practice applying these skills in real-world case studies, identifying the leadership style necessary to enable all involved. Students will exit the course equipped with the expertise to address some of the most formidable issues currently confronting businesses.

This course is designed for individuals who have experience leading a company, department, team, or project.

Principal, JLTalley & Associates

Jerry Talley received a PhD from Stanford, where he taught for 18 years before moving on to organizational development consulting. He has spent 45 years as a consultant for clients from New York to New Zealand in high tech, healthcare, education, banking and finance, the military, hospitality, publishing, commercial construction, public utilities, manufacturing, city and county government, and numerous nonprofits. Talley worked for 10 years as a licensed marriage and family therapist and four years as a therapist for Stanford's inpatient psychiatric ward. He also taught family therapy at Santa Clara University.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.