Courses

Conversation is the heart of all communication. Conversational intelligence (C-IQ) is a framework that integrates neuroscience, language, and leadership to help us "make the invisible visible" in our interactions. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher-quality and more effective conversations. This course is designed for anyone who wants to increase trust, collaboration, and mutual success with any audience. We will cover the neuroscience of trust and distrust and see how interactional dynamics increase or erode trust. By breaking down conversations and mapping them to core C-IQ principles, students will learn how different conversations lead others into either "I-centric" protective or "we-centric" partner behaviors. Through reflective exercises, students develop heightened awareness of the neurobiology behind conversations, recognize the cost of poor communication, and learn practices that foster care, courage, and candor, which are essential for co-creation and mutual success.