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COM 72 — Conversational Intelligence: Increase Your Impact

Quarter: Spring
Day(s): Saturday
Course Format: On-campus (About Formats)
Duration: 1 day
Date(s): Apr 13
Time: 10:00 am—4:00 pm (PT)
Refund Deadline: Apr 6
Unit: 0
Grade Restriction: NGR only; no credit/letter grade
Tuition: $295
Instructor(s): Amy Eliza Wong
Limit: 40
Class Recording Available: No
Status: Open
ACCESS THE SYLLABUS » (subject to change)
10:00 am—4:00 pm (PT)
Apr 13
1 day
Refund Date
Apr 6
0 Unit
Grade Restriction
NGR only; no credit/letter grade
Amy Eliza Wong
ACCESS THE SYLLABUS » (subject to change)
Conversation is the heart of all communication. Conversational intelligence (C-IQ) is a framework and methodology that integrates the worlds of neuroscience, language, and leadership to help us “make the invisible visible” in our interactions. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher-quality and more effective conversations. This course is designed for anyone who wants to increase trust, collaboration, and mutual success with any audience. We will cover the neuroscience of trust and distrust and see how various interactional dynamics increase or erode trust. By breaking down the components of all conversations and mapping them to core C-IQ principles, students will learn how different conversations lead others into either “I-centric” protective or “we-centric” partner behaviors. Through reflective exercises, students will experience the cost of poor communication and learn new approaches that lead to growth, partnership, and mutual success. Students will leave with a heightened awareness of the neurobiology underlying all conversations; practices to ensure care, courage, and candor in all their interactions with others; and the conversational essentials that lead to co-creation and success.

Advanced-level proficiency in spoken English is required.

Conversational Intelligence Certified Coach; Founder, Always On Purpose

Amy Eliza Wong is the founder of Always On Purpose. She is an executive leadership coach and an award-winning author, speaker, and facilitator working with organizations such as Salesforce, Roku, LinkedIn, Lyft, and Genentech. She offers transformative leadership development and communication strategies to executives and corporate teams around the world, as well as institutions, including Santa Clara University and UC Berkeley. Wong is a conversational intelligence–certified executive coach. She received an MA in transpersonal psychology from Sofia University. She uses expertise in mindfulness, transpersonal psychology, design thinking, public speaking, and interpersonal neurobiology to catalyze transformative growth for leaders and teams so they can create next-level impact.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.