Courses

Artificial intelligence is reshaping how enterprises operate, compete, and create value, yet many organizations are still working to understand where AI can have the greatest impact. This course provides a practical introduction to enterprise AI for professionals who want to understand how organizations are adopting AI, redesigning work, and applying emerging tools to real business challenges. Through examples from customer support, product management, business operations, and knowledge work, students will examine how companies identify AI opportunities, evaluate potential value, and incorporate AI into workflows and decision-making. The course also explains, in accessible terms, how modern AI works and how agentic AI is enabling new forms of automation and human-AI collaboration. Students will explore the governance, human oversight, and organizational factors that can determine whether AI initiatives succeed or stall. They’ll leave prepared to evaluate AI opportunities, ask informed questions, and make sound decisions about enterprise AI.