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BUS 277 — Working through the Tangle: Solving Organizational Problems

Quarter: Winter
Day(s): Wednesdays
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Jan 18—Mar 8
Time: 7:00—8:50 pm (PT)
Refund Deadline: Jan 20
Unit: 1
Tuition: $580
Instructor(s): Jerry Talley
Limit: 40
Class Recording Available: Yes
Status: Open
DOWNLOAD THE SYLLABUS » (subject to change)
Live Online(About Formats)
7:00—8:50 pm (PT)
Jan 18—Mar 8
8 weeks
Refund Date
Jan 20
1 Unit
Jerry Talley
DOWNLOAD THE SYLLABUS » (subject to change)
Leaders today are forced to grapple with intricate problems made even more complicated in the current workplace. But these problems needn’t be daunting if you approach them with the right tools. This course uses a unique six-fold typology for problems to help you understand where to look, what to look for, and whom to bring along with you as you search for viable solutions.

Most organizational problems have roots that are difficult to identify, which makes them even harder to solve. Perhaps a major software installation is behind schedule and you can’t overcome the inertia. Maybe you face widespread employee resistance to a company merger or high turnover in your warehousing and finance departments. Through lectures and interactive exercises, the course will examine how the six-fold typology can clarify wide-ranging organizational issues from structural design and change management to cultural alignment and goal conflict. You will first learn to quickly articulate the essential core of any problem. Then you will explore the requirements for a sound solution by applying time-tested analytical tools and by practicing with real-world case studies. Along the way, you will learn how to avoid pursuing misguided strategies that result only in “quick fixes,” and you will examine the style of leadership necessary to meet your goals. Students will leave the course equipped with fresh and practical resources to address the most intractable organizational dilemmas facing them in today’s workplace.

Principal, JLTalley & Associates

Jerry Talley received a PhD from Stanford, where he taught for 18 years before moving on to organizational development consulting. He has spent 45 years as a consultant for clients in high tech, healthcare, education, finance, the military, and nonprofits, among others.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.