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BUS 86 — The Mindful Manager: Navigating Workplace Conflict and Hard Conversations

Quarter: Fall
Day(s): Thursdays
Course Format: On-campus (About Formats)
Duration: 5 weeks
Date(s): Oct 19—Nov 16
Time: 7:00—9:00 pm (PT)
Refund Deadline: Oct 21
Unit: 1
Tuition: $515
Instructor(s): Tiffany Teng
Class Recording Available: No
Status: Open
ACCESS THE SYLLABUS » (subject to change)
7:00—9:00 pm (PT)
Oct 19—Nov 16
5 weeks
Refund Date
Oct 21
1 Unit
Tiffany Teng
ACCESS THE SYLLABUS » (subject to change)
What if you could ideally reframe any workplace conflict? Communicate more effectively in hard conversations? What if you could resolve arguments faster while building better relationships with colleagues? This course is designed for anyone who manages people, hopes to be a manager, or generally wants to work on their conflict and communication skills. Pulling foundational concepts from the fields of conflict mediation, psychology, and neurobiology (e.g., the stress hormone pathway and its effects on cognition), this course will provide practical skills and frameworks—such as needs identification, the Johari window, and de-escalation techniques—to better manage workplace and interpersonal conflict, both one on one and in groups.

In this course, we will build a foundational understanding of conflict mediation, examine workplace power dynamics, and explore skills for working optimally with colleagues while growing cultural awareness. Together, we will learn how to create psychological safety by giving each person space to be heard and to respond. We will rescope large, unwieldy conflicts into smaller, discrete conversations and practice navigating interpersonal conflict with greater cultural and psychological awareness. Through a combination of lecture, group work, and interactive exercises framed around real-world examples from startup and corporate contexts, you will leave the course equipped with practical tools to de-escalate conflict at work, navigate challenging workplace conversations, and express your needs and expectations with clarity and purpose.

Former Vice President, Global Sales Enablement and Sales Ops, OakNorth

Tiffany Teng is a product and marketing executive with over 15 years of management experience in early, mid-stage, and public companies, building new products and taking them to market. She co-founded an e-commerce startup and scaled it to two million subscribers; the startup was acquired by JPMorgan Chase. At Chase, in addition to leading product operations and strategy for a multimillion-dollar investment in the mobile payment space, she led employee engagement for the San Francisco office. Earlier, she was chief of staff to the Group CEO of OakNorth, a Softbank-backed UK commercial neobank and an enterprise SaaS fintech outside of the UK, sitting on two leadership teams and ultimately leading their Global Sales Enablement and Sales Ops functions. Teng is a former cognitive neuroscience and psychology undergraduate at Stanford. Teng received an MSx in management from the Stanford Graduate School of Business and is certified in conflict mediation by Santa Clara County. She is also a writer and teacher.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.