BUS 88 — The Mindful Manager: Mastering Feedback and Goal Setting for Teams
Course Format: Live Online (About Formats)
Duration: 5 weeks
Date(s): Jan 18—Feb 15
Time: 7:00—9:00 pm (PT)
Refund Deadline: Jan 20
Instructor(s): Tiffany Teng
Class Recording Available: Yes
How can today's leaders excel in an environment that demands quick action, agility, and effective team development all at once? The key is creating a system of coaching and feedback based on fluid observation and evaluation. We will delve into goal-setting frameworks like V2MOMs and OKRs, which are methodologies designed to set objectives and track organizational performance, facilitating goal alignment among teams. Each can be used at the company, business unit, department, team, or individual level. In-class workshops and exercises will emphasize effective feedback delivery at the individual level, using principles from nonviolent communication, conflict mediation, and psychology. Evoking Stephen Jay Gould's analogy "Long-term success is a distant punt receiver evading legions of would-be tacklers in an oddly zigzagged path toward a goal, not a horse thundering down the flat," this course will prepare you to navigate challenges as a team and guide others in the journey.
This course is geared toward those who have taken BUS 86: "The Mindful Manager: Navigating Workplace Conflict and Hard Conversations" or a comparable course.
Tiffany Teng is a product and marketing executive with over 15 years of management experience in early, mid-stage, and public companies, building new products and taking them to market. She co-founded an e-commerce startup and scaled it to two million subscribers; the startup was acquired by JPMorgan Chase. At Chase, she led employee engagement for the San Francisco office. Earlier, she was chief of staff to the group CEO of OakNorth, a SoftBank-backed UK commercial neobank and an enterprise SaaS fintech outside of the UK, leading the company's global sales enablement and sales ops functions. Teng is a former cognitive neuroscience and psychology undergraduate at Stanford. She received an MSx in management from the Stanford Graduate School of Business and is certified in conflict mediation by Santa Clara County.
Former Vice President, Head of Sales Ops and Enablement, OakNorth
Textbooks for this course:
There are no required textbooks; however, some fee-based online readings may be assigned.