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BUS 86 — The Mindful Manager: An Interdisciplinary Approach to Handling Conflict at Work

Quarter: Winter
Day(s): Thursdays
Course Format: Live Online (About Formats)
Duration: 5 weeks
Date(s): Jan 12—Feb 9
Time: 7:00—8:50 pm (PT)
Refund Deadline: Jan 14
Unit: 1
Tuition: $390
Instructor(s): Tiffany Teng
Limit: 35
Class Recording Available: Yes
Status: Open
DOWNLOAD THE SYLLABUS » (subject to change)
Live Online(About Formats)
7:00—8:50 pm (PT)
Jan 12—Feb 9
5 weeks
Refund Date
Jan 14
1 Unit
Tiffany Teng
DOWNLOAD THE SYLLABUS » (subject to change)
What if you could ideally reframe any workplace conflict? What if you could resolve arguments faster, handle disputes with more effective tools, and build better relationships with your colleagues? This course is designed for anyone who manages people, hopes to be a manager, or generally wants to work on their conflict and communication skills. Pulling foundational concepts from the fields of conflict mediation, psychology, and neurobiology (e.g., the stress hormone pathway and its effects on cognition), this course will provide practical skills and frameworks—such as needs identification, the Johari window, and de-escalation techniques—to better manage workplace and interpersonal conflict, both one on one and within groups.

In this course, we will build a foundational understanding of conflict mediation, examine workplace power dynamics, and explore skills for working optimally with colleagues while growing cultural awareness. Together, we will learn how to create psychological safety by giving each person space to be heard and to respond. We will rescope large, unwieldy conflicts into smaller, discrete conversations, and practice navigating interpersonal conflict with greater cultural and psychological awareness. Through a combination of lecture, group work, and interactive exercises framed around real-world examples from startup and corporate contexts, you will leave the course equipped with practical tools to de-escalate conflict at work, navigate challenging workplace conversations, and express your needs and expectations with clarity and purpose.

Former Vice President, Head of Sales Ops and Enablement, OakNorth

Tiffany Teng is a product and marketing executive with more than 15 years of management experience in early-stage, mid-stage, and public companies. With a background in neuroscience and psychology, Teng received an MSx in management from the Stanford Graduate School of Business and is certified in conflict mediation by Santa Clara County.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.