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WSP 326 — The Art of Giving Impactful Feedback: Bridging Candor, Clarity, and Psychological Safety

Quarter: Fall
Day(s): Saturday
Course Format: On-campus course
Duration: 1 day
Date(s): Dec 2
Time: 10:00 am – 4:00 pm
Drop Deadline: Nov 25
Unit: 0
Tuition: $300
Instructor(s): Ellen Petry Leanse
Limit: 50
Status: Closed
On-campus course
10:00 am – 4:00 pm
Dec 2
1 day
Drop By
Nov 25
0 Unit
Ellen Petry Leanse
Feedback is key to guiding performance and growth, yet research shows that 88 percent of leaders fear giving it. Approximately 60 percent say they simply don’t know how. Meanwhile, 83 percent of employees want more feedback than they get, although nearly as many fear the way their leaders give it. Adding to the challenge, research also shows that a sense of psychological safety is essential to creating effective teamwork and high-impact results. But if leaders are afraid to provide feedback and employees worry about how they’ll receive it, what gives? How can leaders give the direction employees crave while keeping them—and themselves—feeling safe?

This action-oriented workshop will give you a new toolbox for providing impactful, growth-oriented feedback across your organization. It will challenge commonly held myths about what makes feedback work, and help you identify and avoid your feedback “failure zone.” This workshop will show you how to give clear direction with more impact and confidence. Harnessing the latest in cognitive neuroscience and in-the-trenches learning from Pixar, Google, Apple, and others, along with the principles of Radical Candor, you’ll learn new ways to inspire growth and performance across your teams while avoiding emotional risk. Through case studies, real-life examples, and interactive role-plays, this fast-moving workshop will boost your confidence as a leader and help you inspire higher performance.

Grade restriction: NGR only; no credit/letter grade

Ellen Petry Leanse, Tech Advisor; Entrepreneur; Innovation Coach

Ellen Petry Leanse has spent thirty-five years working with leaders at Apple, Google, Facebook, and more than forty tech startups. At Apple, she served on the Macintosh launch team and led the company’s pioneering work in creating online communities. Combining decades of perspective with insights from neuroscience, design, and mindfulness practice, she advises companies and individuals about impact and the paths to create it. Her new book is The Happiness Hack, a brain-aware guide to life satisfaction.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.