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WSP 22 — The Art of Conflict Management: Turning a Negative into a Positive

Quarter: Summer
Day(s): Saturday
Course Format: On-campus course
Duration: 1 day
Date(s): Aug 5
Time: 10:00 am—5:00 pm
Drop Deadline: Jul 29
Unit: 0
Tuition: $315
Instructor(s): Denise Rabius
Limit: 30
Status: Open
Summer
On-campus course
Saturday
10:00 am—5:00 pm
Date(s)
Aug 5
1 day
Drop By
Jul 29
0 Unit
Fees
$315
Instructor(s):
Denise Rabius
Limit
30
Open
Conflict is a part of every relationship. How do you live and work in families, teams, and organizations where disagreements happen frequently? How do you make decisions that represent different points of view, and still create healthy relationships? Voicing and resolving disagreements are necessary parts of furthering every organization’s goals. In order to lead effectively, you must be willing to address conflict.

In this highly interactive workshop, you will understand how you typically handle conflict, and gain insight to the limitations and effectiveness of various conflict-handling approaches. We will utilize the Thomas-Kilmann Conflict Mode Instrument, which is designed to help individuals and organizations understand their behavioral approach to conflict: avoid, compete, accommodate, compromise, or collaborate. Through interactive exercises, you will learn which styles are most comfortable for you. We will explore how to manage conflict effectively, and how to repair damaged relationships.

Conflict is often beneficial in gathering diverse points of view and creating quality results. How you manage the conflict is the key to creating lasting partnerships. By the end of the workshop, you will have gained selfawareness about how you handle conflict and developed tools for maintaining healthy relationships.

Due to its short format, this workshop may not be taken for Credit or a Letter Grade.

Denise Rabius, Principal, Rabius Consulting

Denise Rabius specializes in organizational culture management and people development. She works with a wide range of global organizations to provide leadership curriculum design, program and organizational development, consulting, and facilitation. Her clients have included McKinsey & Company, Facebook, eBay, Cisco, Yahoo, and Kaiser Permanente. Rabius is also an executive coach for the Executive Education programs at the Stanford Graduate School of Business. She received an MBA from Stanford.