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BUS 155 — Multichannel Marketing and Communications

Quarter: Fall
Day(s): Tuesdays
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Sep 22—Nov 10
Time: 6:00—7:50 pm (PT)
Drop Deadline: Sep 24
Unit: 1
Tuition: $545
Instructor(s): Melissa McVicker
Status: Cancelled
Live Online(About Formats)
6:00—7:50 pm (PT)
Sep 22—Nov 10
8 weeks
Drop By
Sep 24
1 Unit
Melissa McVicker
When today’s buyers are deciding if they will make a purchase, they can pull information from many sources—social media, review sites, company websites, retail locations, media, and advertising—at different points along their decision journey. This approach gives marketers considerable choice among the channels they can use to reach buyers at critical decision points. For instance, they can use search engine marketing or social media influencers to generate awareness of their products, or create online how-to videos to promote product features. The goal of this course is to provide an overview and an actionable framework to help you effectively communicate to your audience through multiple channels. We will define your target audiences and your buyer’s unique journey to a purchase. We will match specific marketing content to each stage of the buyer’s journey—for instance, comparison guides when they are researching a product, or competitive estimates when they are ready to make a purchase. Based on this mapping, we will define the optimal channels (such as paid advertising, social media, traditional public relations, or your company website or application) to deliver the content. You will complete the course with a multichannel marketing plan that includes a description of your buyers and their purchasing process, and a map of the content and delivery channels that will have the most impact on that process.

Melissa McVicker, Associate Vice President, HR Communications, Stanford

Melissa McVicker advises and consults on strategic communications, branding, marketing, and employee engagement. She builds meaningful communications designed to engage people and maximize results. She has more than twenty years of marketing and communications experience, including more than fifteen years at Intel. McVicker received an MBA from UCLA.