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BUS 281 — Mastering Mediation: Theory and Practice for Resolving Business Conflicts

Quarter: Fall
Day(s): Tuesdays
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Oct 5—Nov 30
Time: 12:00—1:50 pm (PT)
Refund Deadline: Oct 7
Unit: 1
Tuition: $545
Instructor(s): Stephanie Chow, Antonio Piazza
Class Recording Available: Yes
Status: Cancelled
Please Note: No class on November 23
DOWNLOAD THE SYLLABUS » (subject to change)
Live Online(About Formats)
12:00—1:50 pm (PT)
Oct 5—Nov 30
8 weeks
Refund Date
Oct 7
1 Unit
Stephanie Chow, Antonio Piazza
Please Note: No class on November 23
DOWNLOAD THE SYLLABUS » (subject to change)
Conflicts are inevitable; letting them wreck your business is not. There will be deals that you will risk losing because negotiations hit a snag. There will also be disputes that, unmanaged, can deteriorate into serious expensive distractions or missed opportunities. In this course, designed for those who deal with conflict regularly, we will discuss the obstacles that typically get in the way of direct negotiations between the parties to a dispute, and how these dynamics change during mediation. Students will have the opportunity to develop their problem-solving and conflict-resolution skills and to examine the circumstances in which mediation is an appropriate form of dispute resolution. Students will participate in multiple mediation simulations designed to enhance skills, demonstrate concepts, and provide opportunities to experiment. Each student will receive individual feedback and will develop skills that will be useful in client development, interviewing, counseling, fact development and legal analysis, negotiation, and a variety of contexts beyond mediation.

Mediator, Mediated Negotiations; Adjunct Professor, Columbia

Stephanie Chow teaches negotiation, mediation, and resolution strategies. She has successfully mediated hundreds of cases as a mediator and she created the Mediated Negotiations Founder Advisory Program, which provides business founders with strategies and advice on how to navigate direct negotiations.

Founding Member, Mediated Negotiations

Antonio Piazza pioneered the development of mediated negotiations as the preferred alternative to protracted conflict in complex civil disputes, having successfully mediated the resolution of more than 4,000 cases since 1980. He received a JD from NYU.

Textbooks for this course:

(Recommended) C.W. Moore, The Mediation Process: Practical Strategies for Resolving Conflict (4th ed.) (ISBN 9781118304303)