BUS 281 — Mastering Mediation: Theory and Practice for Resolving Business Conflicts
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Oct 5—Nov 30
Time: 12:00—1:50 pm (PT)
Refund Deadline: Oct 7
Instructor(s): Stephanie Chow, Antonio Piazza
Class Recording Available: Yes
Conflicts are inevitable; letting them wreck your business is not. There will be deals that you will risk losing because negotiations hit a snag. There will also be disputes that, unmanaged, can deteriorate into serious expensive distractions or missed opportunities. In this course, designed for those who deal with conflict regularly, we will discuss the obstacles that typically get in the way of direct negotiations between the parties to a dispute, and how these dynamics change during mediation. Students will have the opportunity to develop their problem-solving and conflict-resolution skills and to examine the circumstances in which mediation is an appropriate form of dispute resolution. Students will participate in multiple mediation simulations designed to enhance skills, demonstrate concepts, and provide opportunities to experiment. Each student will receive individual feedback and will develop skills that will be useful in client development, interviewing, counseling, fact development and legal analysis, negotiation, and a variety of contexts beyond mediation.
Stephanie Chow teaches negotiation, mediation, and resolution strategies. She has successfully mediated hundreds of cases as a mediator and she created the Mediated Negotiations Founder Advisory Program, which provides business founders with strategies and advice on how to navigate direct negotiations.
Mediator, Mediated Negotiations; Adjunct Professor, Columbia
Antonio Piazza pioneered the development of mediated negotiations as the preferred alternative to protracted conflict in complex civil disputes, having successfully mediated the resolution of more than 4,000 cases since 1980. He received a JD from NYU.
Founding Member, Mediated Negotiations
Textbooks for this course:
(Recommended) C.W. Moore, The Mediation Process: Practical Strategies for Resolving Conflict (4th ed.) (ISBN 9781118304303)