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BUS 229 — Leadership and Conflict Management

Quarter: Fall
Day(s): Wednesdays
Course Format: On-campus
Duration: 5 weeks
Date(s): Sep 26—Oct 24
Time: 7:00—8:50 pm
Drop Deadline: Oct 9
Unit: 1
Tuition: $415
Instructor(s): John Steinhart
Limit: 45
7:00—8:50 pm
Sep 26—Oct 24
5 weeks
Drop By
Oct 9
1 Unit
John Steinhart
Organizational, team, and interpersonal conflicts are part of every leadership role. This course looks at practical ways that leaders can avoid conflicts before they erupt, and at techniques for managing or resolving disputes and disagreements when they do arise. We will identify effective and dysfunctional conflict-management styles and expand your repertoire so you can adapt to different types of conflict situations. The course starts with a definition of leadership and moves to the adversarial system upon which legal proceedings are based. We consider elements of game theory to understand power, competition, and cooperation, and look at zero-sum and win-win outcomes with an emphasis on achieving results that benefit all parties. We also look at ways that leaders can affect the intensity of a conflict by avoiding, softening, or sharpening the claims of the parties. The course will then focus on a process to identify the goals and underlying issues of the parties in conflict, manage strong emotions and rationally present opposing positions, improve listening skills, identify constructive options, and reach agreement on changes needed to move forward. Gender and cultural differences will also be considered. Case studies, video clips, readings, and student experiences will be integrated into lectures and classroom discussion.

This course is intended for those with advanced degrees or at least five years of supervisory or project management experience. Students are required to attend the first class session.

John Steinhart, Management Consultant

John Steinhart advises leaders in corporations, venture capital firms, and public and nonprofit organizations. Previously, he was an executive in high tech and managing director of a public/private equity investment firm. At the Graduate School of Business, he directed the Stanford Sloan Master’s Program (now MSx) and the Public Management Program.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.