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BUS 229 — Leadership and Conflict Management

Quarter: Fall
Day(s): Wednesdays
Course Format: On campus
Duration: 5 weeks
Date(s): Sep 28—Oct 26
Time: 7:00—8:50 pm
Drop Deadline: Oct 11
Unit(s): 1 Units
Tuition: $335
Limit: 40
On campus
7:00—8:50 pm
Sep 28—Oct 26
5 weeks
Drop By
Oct 11
1 Units
Organizational, team, and interpersonal conflicts are part of every leadership role. This course looks at practical ways that leaders can avoid conflicts before they erupt and at techniques for managing or resolving disputes and disagreements when they do arise. In this course, we identify leaders’ dysfunctional conflict-management styles and expand their repertoire so they can adapt to different types of conflict situations. The course starts with the adversarial system upon which legal proceedings are based, and then turns to game theory to understand power, competition, and cooperation. We will look at zero-sum and win-win outcomes with an emphasis on achieving results that benefit all parties. We will also look at ways that leaders can affect the intensity of a conflict by avoiding, softening, or sharpening the claims of the parties. We will focus on a process to identify the goals and underlying issues of the parties in conflict; manage strong emotions and rationally present opposing positions; improve listening skills; identify constructive options; and reach agreement on changes needed to move forward. Gender and cultural differences will also be considered. Case studies, video clips, readings, and student experiences will be integrated into lectures and classroom discussion.

Students are required to attend the first class session.

John Steinhart, Management Consultant

John Steinhart consults with corporations, venture and private equity firms, and public and nonprofit organizations. For more than ten years, he has specialized in conflict resolution. At the Graduate School of Business, he directed both the Stanford Sloan Master’s Program (now MSx) and the Public Management Program. He received an MPA from the University of Pittsburgh.

Textbooks for this course:

No required textbooks