COM 70 — Dealing with Conflict: Communication Skills to Manage and Resolve Tension
Quarter: Winter
Instructor(s): Marianne Neuwirth
Date(s): Jan 29—Mar 19
Class Recording Available: No
Class Meeting Day: Thursdays
Grade Restriction: No letter grade
Class Meeting Time: 7:00—9:15 pm (PT)
Tuition: $630
Refund Deadline: Jan 31
Unit(s): 1
Enrollment Limit: 30
Status: Open
Quarter: Winter
Day: Thursdays
Duration: 8 weeks
Time: 7:00—9:15 pm (PT)
Date(s): Jan 29—Mar 19
Unit(s): 1
Tuition: $630
Refund Deadline: Jan 31
Instructor(s): Marianne Neuwirth
Grade Restriction: No letter grade
Enrollment Limit: 30
Recording Available: No
Status: Open
One of our most vexing challenges is how to deal with conflict effectively. This course is designed for those who desire greater nuance in communicating during difficult and seemingly intransigent conflicts. Effective listening and clear communication lead to decreased stress, increased job satisfaction, commitment to relationships, and accountability for work performance.
We will explore the seeds of conflict, methods to prevent or redirect its trajectory, and specific templates to manage or resolve conflicts. Focus areas include dealing with difficult bosses, co-workers, challenging employees, and mystifying family members. Through effective questioning, role-plays, case studies, and feedback, students will analyze and create inventive ways to address their toughest interpersonal dilemmas. Techniques will cover establishing boundaries, calling out offensive behavior, managing power differences, and defusing conflict with precision and grace. By the end of the course, students will have a deeper understanding of their conflict style and a greater repertoire of skills for discerning the most effective communication path forward.
Advanced-level proficiency in spoken English is required.
MARIANNE NEUWIRTH
Communication Consultant and Coach
Marianne Neuwirth coaches and consults with students at the Stanford Graduate School of Business and various other departments at Stanford, local professionals, and international executives. She teaches courses and workshops on effective leadership, persuasion, storytelling, public speaking, and advanced conflict resolution. She also trains researchers on how to communicate their work publicly and conversationally in succinct and compelling ways. She received a PhD in communication from the University of Utah. Textbooks for this course:
There are no required textbooks; however, some fee-based online readings may be assigned.