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COM 72 — Conversational Intelligence: Increase Your Impact

Quarter: Spring
Day(s): Saturday and Sunday
Course Format: Live Online (About Formats)
Duration: 2 days
Date(s): May 20—May 21
Time: 9:00 am—12:00 pm (PT)
Refund Deadline: May 13
Unit: 0
Grade Restriction: NGR only; no credit/letter grade
Tuition: $295
Instructor(s): Amy Eliza Wong
Limit: 40
Class Recording Available: Yes
Status: Open
DOWNLOAD THE SYLLABUS » (subject to change)
Live Online(About Formats)
Saturday and Sunday
9:00 am—12:00 pm (PT)
May 20—May 21
2 days
Refund Date
May 13
0 Unit
Grade Restriction
NGR only; no credit/letter grade
Amy Eliza Wong
DOWNLOAD THE SYLLABUS » (subject to change)
Conversation is the heart of all communication. Conversational Intelligence (C-IQ) is a framework and methodology that integrates the worlds of neuroscience, language, and leadership to help us “make the invisible visible” in our interactions. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher-quality and more effective conversations. This course is designed for anyone who wants to increase trust, collaboration, and mutual success with any audience. We will cover the neuroscience of trust and distrust and see how various interactional dynamics increase or erode trust. By breaking down the components of all conversations and mapping them to core C-IQ principles, students will learn how different conversations lead others into either “I-centric” protective or “we-centric” partner behaviors. Through reflective exercises, students will experience the cost of poor communication and learn new approaches that lead to growth, partnership, and mutual success. Students will leave with a heightened awareness of the neurobiology underlying all conversations; practices to ensure care, courage, and candor in all their interactions with others; and the conversational essentials that lead to co-creation and success.

Advanced-level proficiency in spoken English is required.

Conversational Intelligence Certified Coach; Founder, Always On Purpose

Amy Eliza Wong works with Fortune 500 companies, startups, and other institutions on transformative leadership and communication practices for increased trust and improved performance. She is a Conversational Intelligence certified coach and facilitator, keynote speaker, and author of Living On Purpose. She received an MA in transpersonal psychology from Sofia University.

Textbooks for this course:

(Recommended) Judith Glaser , Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results (ISBN 978-1629561431 )