WSP 116 B — Conversational Intelligence: Increase Your Impact, One Conversation at a Time
Course Format: On-campus
Duration: 1 day
Date(s): Mar 16
Time: 10:00 am—4:00 pm
Drop Deadline: Mar 9
Grade Restriction: NGR only; no credit/letter grade
Instructor(s): Amy Eliza Wong
10:00 am—4:00 pm
NGR only; no credit/letter grade
Amy Eliza Wong
Conversation is the heart of all communication. Conversational Intelligence® (C-IQ) is a framework and methodology that integrates the worlds of neuroscience, language, and leadership to help us “make the invisible visible” in our interactions. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher- quality and more effective conversations. This course is designed for anyone who wants to increase trust, collaboration, and mutual success with any audience. The course will explain what C-IQ is and how it differs from and integrates with emotional intelligence. We will cover the neuroscience of trust and distrust, and see how certain interactional dynamics increase or erode trust. By breaking down the components of all conversations and mapping them to core C-IQ principles, the course will detail how different conversations lead others into either “I-centric” protective or “we-centric” partner behaviors. Through reflective exercises, students will experience the cost of poor communication and learn new approaches that lead to growth, partnership, and mutual success. Students will leave with a heightened awareness of the neurobiology underlying all conversations; practices to ensure care, courage, and candor in all their interactions with others; and the conversational essentials that lead to co-creation and success.
Prerequisite: Advanced-level proficiency in spoken English.
Amy Eliza Wong, Certified C-IQ Consultant; Founder, Always On PurposeAmy Eliza Wong is an executive coach, consultant, and public speaker who works with individuals, startups, Fortune 500 companies, and other institutions on transformative communication and leadership. She is C-IQ certified and is also a coach for Own The Room. She received an MA in transpersonal psychology from Sofia University.
Textbooks for this course:
There are no required textbooks; however, some fee-based online readings may be assigned.