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WSP 116 — Conversational Intelligence: Increase Your Impact, One Conversation at a Time

Quarter: Spring
Day(s): Sunday
Course Format: On-campus
Duration: 1 day
Date(s): Apr 22
Time: 10:00 am—4:00 pm 
Drop Deadline: Apr 15
Unit: 0
Tuition: $265
Instructor(s): Amy Eliza Wong
Limit: 30
Status: Closed
10:00 am—4:00 pm 
Apr 22
1 day
Drop By
Apr 15
0 Unit
Amy Eliza Wong
Conversation is the heart of all communication. Conversational Intelligence® (C-IQ) is a framework and methodology that integrates the worlds of neuroscience, language, and leadership to help us “make the invisible visible” in our interactions. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher-quality and more effective conversations. This course is designed for anyone who wants to increase trust, collaboration, and mutual success with any audience.

The course will explain what C-IQ is and how it differs from and integrates with emotional intelligence. Students will learn about the neuroscience of trust and distrust, and see how certain interactional dynamics increase or erode trust. By breaking down the components of all conversations and mapping them to core C-IQ principles, the course will detail how different conversations lead others into either “I-centric” protective or “we-centric” partner behaviors. By using discussion and reflective exercises, students will experience the cost of poor communication and learn new approaches that lead to growth, partnership, and mutual success. Students will leave with a heightened awareness of the neurobiology underlying all conversations; practices to ensure care, courage, and candor in all their interactions with others; and the conversational essentials that lead to co-creation and success.

Prerequisite: Advanced-level proficiency in spoken English.

Grade restriction: NGR only; no credit/letter grade

Amy Eliza Wong, Certified C-IQ Consultant; Founder, Always On Purpose

Amy Eliza Wong is an executive coach and consultant who works with individuals, Fortune 500 companies, and rehabilitation centers on transformative communication and interpersonal relationships. She received her certification in C-IQ from its creator, Judith E. Glaser, and is also a lead coach for Own The Room and a certified Transformative Life Coach. She received an MA in transpersonal psychology from Sofia University.

Textbooks for this course:

(Recommended) Judith E. Glaser, Conversational Intelligence: Increase Your Impact, One Conversation at a Time,1st Edition (ISBN 978-1629561431)