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WSP 93 — Conflict Coaching at Work

Quarter: Winter
Day(s): Saturday/Sundays
Course Format: On-campus
Duration: 3 days
Date(s): Mar 10—Mar 17
Time: 10:00 am—4:00 pm
Drop Deadline: Mar 15
Unit: 1
Grade Restriction: No letter grade
Tuition: $580
Instructor(s): Tish Robinson
Limit: 30
Status: Open
Please Note: Full schedule: Sunday, March 10, Saturday and Sunday, March 16 and March 17
10:00 am—4:00 pm
Mar 10—Mar 17
3 days
Drop By
Mar 15
1 Unit
Grade Restriction
No letter grade
Tish Robinson
Please Note: Full schedule: Sunday, March 10, Saturday and Sunday, March 16 and March 17
Got conflict? Who doesn’t?! This experiential workshop will help you learn to resolve interpersonal work conflicts and support co-workers in feeling heard, acknowledged, and appreciated. You will learn to deal more skillfully with major interpersonal conflicts (differences in personality or work style), including conflict across culture, nationality, functional expertise, gender, age, and sexual orientation, among others. You will also learn tricks for dealing with meeting derailers like interrupting, complaining, and web surfing that can inflame conflict. Through learning by doing, you will leave this course with improved interpersonal skills that you can use at work, at home, and out in the world. People learn best when they are relaxed and comfortable, so this course aims to practice skills in a friendly, supportive environment, where everything is “challenge by choice” and there are no large group presentations. In the morning of each day, we will work in pairs to practice skills and cover frameworks and theory. In the afternoons, we will work in groups of three to apply the skills and techniques to common workplace conflicts through role-playing real conflicts from diverse teams. On days two and three, students may work on coaching conflicts from their own business life. At the end, you will have the option to video-record yourself coaching a conflict and you will receive feedback and support in a friendly, collaborative environment.

Tish Robinson, Associate Professor of Organizational Behavior, Hitotsubashi University; Visiting Scholar, Stanford Shorenstein Asia-Pacific Research Center

Tish Robinson has taught at Harvard, Berkeley, and NYU. Her executive education clients include Goldman Sachs, 3M, and Yamaha Motors, among others. Robinson received an MBA and PhD from MIT.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.