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COM 70 — Advanced Communication Tools for Conflict Prevention, Management, and Resolution

Quarter: Fall
Day(s): Tuesdays
Course Format: Live Online (About Formats)
Duration: 8 weeks
Date(s): Sep 21—Nov 9
Time: 7:00—9:15 pm (PT)
Refund Deadline: Sep 23
Unit: 1
Grade Restriction: No letter grade
Tuition: $550
Instructor(s): Marianne Neuwirth
Limit: 30
Class Recording Available: Yes
Status: Cancelled
DOWNLOAD THE SYLLABUS » (subject to change)
Live Online(About Formats)
7:00—9:15 pm (PT)
Sep 21—Nov 9
8 weeks
Refund Date
Sep 23
1 Unit
Grade Restriction
No letter grade
Marianne Neuwirth
DOWNLOAD THE SYLLABUS » (subject to change)
One of our most vexing yet common challenges is how to deal with conflict effectively. This course is designed for those who desire greater nuance in communicating with others during difficult and seemingly intransigent conflicts and missed connections. Effective listening and communicating with clarity and fluency results in decreased stress, increased job satisfaction, commitment to relationships, and accountability for work performance.

In this course, we will explore seeds of conflict, methods to prevent or redirect its trajectory, and specific templates to either manage or resolve conflict. We will focus on dealing with difficult bosses and coworkers, challenging employees, and mystifying family members. Through training in asking effective and creative questions, participating in role-plays and case studies, and receiving feedback, students will analyze and create inventive ways to address their most difficult interpersonal dilemmas. Students will learn specific techniques for establishing boundaries, calling out offensive behavior, managing power differences, and diffusing conflict with precision and grace. Theories from prominent communication scholars, negotiation experts, and relationship professionals will be used as source material. By the end of the course students will have a deeper understanding of their own conflict style, various ways to address different types and sources of conflict, and a greater repertoire of skills for deciphering messages and discerning the most effective communication path forward.

Prerequisite: Advanced-level proficiency in spoken English.

Oral Communication Coach, Consultant, and Trainer

Marianne Neuwirth coaches and consults with local professionals, international executives, and various departments at Stanford, teaching leadership, persuasion, storytelling, public speaking, and conflict resolution skills and courses. She also trains researchers how to communicate their work publicly and conversationally in succinct and compelling ways. She received a PhD in communication from the University of Utah.

Textbooks for this course:

There are no required textbooks; however, some fee-based online readings may be assigned.